PRIVACY POLICY
Privacy Policy for The Say Yes Club
Last Updated: January 3, 2025
At The Say Yes Club ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website (the "Site") hosted on Squarespace, including when you purchase physical goods, virtual services such as event tickets, or engage with our community. By using or accessing the Site, you agree to the practices outlined in this policy.
1. Information We Collect
We collect the following types of information when you use The Say Yes Club:
A. Personal Information When you register for an account, purchase goods or services, or interact with the Site, you may provide us with personal information such as:
Name
Email address
Postal address (for shipping physical goods)
Phone number (optional)
Payment information (processed securely by third-party services)
Date of birth (optional)
Running preferences (e.g., race distances, training goals)
Profile photo (optional)
B. Non-Personal Information We may automatically collect non-personal information about your interaction with the Site, including:
IP address
Browser type and version
Device type
Operating system
Pages visited on the Site
Time spent on pages
Referring URL
Geolocation data (if enabled)
C. User-Generated Content Community members may post content such as comments, race results, photos, and event feedback. This user-generated content is publicly visible to other members and visitors on the Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and enhance services: Personalize your experience by sending you race updates, training tips, event notifications, and more.
To process transactions: For the sale of physical goods (e.g., merchandise) and virtual services (e.g., event tickets), we use your payment information to process purchases, handle order fulfillment, and manage refunds.
To ship physical goods: We use your postal address for the purpose of shipping any purchased physical goods.
Facilitate community engagement: Allow you to connect with other members, share your progress, and participate in events or challenges.
To communicate with you: Send you order confirmations, event reminders, important account updates, and newsletters (you can opt-out of promotional emails at any time).
For analytics and site improvement: Use data to understand user behavior, measure performance, and improve the functionality and design of the Site.
Security: Safeguard against fraud, unauthorized access, or misuse of the Site.
3. Sale and Shipping of Physical Goods
When you purchase physical goods such as merchandise through The Say Yes Club, we collect the following information to process your order:
Billing information: Name, billing address, and payment information (processed securely via third-party payment processors).
Shipping information: Name, shipping address, and phone number (optional), which will be used solely for the purpose of delivering purchased items.
We use third-party services, such as Squarespace’s integrated e-commerce features, to process payments securely. Please note that payment details are handled by payment processors (e.g., Stripe, PayPal) and are subject to their respective privacy policies.
We take reasonable steps to ensure that your physical goods are shipped promptly and securely. Delivery times depend on the shipping method selected and your location.
4. Virtual Services (Tickets for Events)
When you purchase tickets for community events hosted by The Say Yes Club, we collect the following information to process your purchase:
Ticket purchaser’s details: Name, email address, and payment information (processed securely via third-party payment processors).
Event details: Information specific to the event, including your attendance and participation.
Tickets for virtual or in-person events may be sent via email or available for download from your account dashboard. In the case of physical events, we may also collect additional information for event check-ins or registration purposes.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:
With service providers: We may share your data with third-party service providers to help us run the Site, such as payment processors, shipping companies, email platforms, or hosting services provided by Squarespace.
For event-related services: We may share your event participation details with event organizers, sponsors, or third-party platforms if necessary for the event.
Legal compliance: We may disclose your information to comply with a legal obligation, protect our rights, or respond to a legal process such as a subpoena.
With your consent: If we receive your explicit consent, we may share your information as described at the time of consent.
6. Your Rights and Choices
As a user of The Say Yes Club, you have the following rights regarding your information:
Access and correction: You can view and update your personal information by logging into your account.
Account deletion: You may request to delete your account at any time by contacting us. Please note that deleting your account may result in the loss of certain data or access to features, including tickets and order history.
Opt-out of marketing: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link in any email we send you or by contacting us directly.
Cookies and tracking: The Site may use cookies to enhance your experience. You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain features of the Site.
7. Data Security
While Squarespace uses encryption and other security measures to protect your personal information, no system is completely secure. We take reasonable precautions to protect your information, but we cannot guarantee its absolute security. Your payment information is processed through secure third-party services, such as Stripe or PayPal, and is subject to their respective security practices.
8. Squarespace as the Platform Provider
The Say Yes Club is hosted on Squarespace, a third-party website-building and hosting service. Squarespace provides the infrastructure and services that allow us to run our website, including secure payment processing for purchases and ticketing. Any data you provide to us is also subject to Squarespace’s privacy practices. For more information about how Squarespace handles your data, please review their Privacy Policy.
9. International Data Transfers
The Say Yes Club may store and process your information on servers located outside your country of residence, including in the United States. By using the Site, you consent to the transfer of your information to these locations.
10. Third-Party Links
The Site may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
The Say Yes Club is not intended for users under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:
The Say Yes Club
Email: hello@sayyesclub.com
Website: www.sayyesclub.com/contact
By using The Say Yes Club, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described within it.